06 · ServicesSheet 01 · Discipline 06 of 06
BPO services
Back-office and customer operations run to a written procedure — support desks, data entry, moderation and finance admin, staffed and measured against your SLA.
Back-office work that runs on tribal knowledge breaks the moment the one person who understands it is unavailable. We staff support desks, data operations, moderation and finance admin against a written procedure from the start, measured against the SLA you set — so the work is auditable and the coverage doesn't depend on any one person.
What’s included
- A written operating procedure for every process before staffing begins
- Support desk, data entry and moderation coverage to an agreed SLA
- Finance and back-office admin handled to the same written standard
- Monthly SLA reporting so performance is measured, not assumed
Tools & disciplines
Support deskData opsSLA reporting
Every engagement is scoped through the same five-stage process, whichever discipline it starts in.
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